FAQ's for navigating toward calmer waters
Q: Is my local dealership open?
A: Boston Whaler is coordinating with its network of dealers to provide the best customer service while following all recommended health guidelines and regulations. Please contact your dealer for hours of operation—they may also have salespeople that can arrange to meet with you virtually. If you are unable to reach your local dealer, we may be able to help you make a connection. For product or warranty-related customer service inquiries, click here. Still not sure which model is right for you? Click here to speak with a factory concierge.
Q: Are you still manufacturing boats?
A: With the safety and health of our employees, their families and the community in mind, and in line with CDC, state, and local guidelines, we suspended Boston Whaler boat manufacturing in March. During that period, some operations were performed by staff working from home. We used this time to put in place comprehensive measures that will enable us to safely restart operations soon. Assuming supplier support and compliance with local regulations, we plan to restart and scale up production between now and early May.
Q: What safety measures have you implemented for employees who return to work?
A: Our safety protocol for each facility is extensive, including heightened measures like temperature screenings upon entry, additional personal protective equipment, social distancing practices, and enhanced cleaning protocol.
Q: Where can I obtain service or find replacement parts?
A: Please contact your local Boston Whaler dealer for questions regarding replacement parts or scheduling a time for boat maintenance when they re-open.
Q: How can I shop for a boat?
A: If your local Boston Whaler dealership’s showroom or boat yard is not currently open, you can still shop online. Use our product configurator, “Build Your Whaler” tool, visit our YouTube page for video walk-throughs, or contact your local dealer to set up a virtual visit.
Q: Is it safe to go boating now?
A: We advise that you follow local and state guidelines to understand boating and boat ramp access during this time. When proper safety protocol is followed, boating can be enjoyed alone or with members of your household while practicing social distancing. Use your best judgement, considering the public safety, when deciding whether to go boating. Additionally, check the list of Covid-19 state impacts to outdoor access before you go; some states have closed boat ramps to discourage crowds.
Q: Have more questions?
A: Contact your Boston Whaler dealer, or contact us directly.